Garage Force
Reviews and Complaints
Columbus, Ohio
Huge chipping and cracks on garage floor and patio within a couple years. They refuse my calls
- Didn't last as promised.
- Warranty follow-up failed; patio/garage not fixed; MN garage said it wasn't done correctly; they want alternate contact.
Didnt last long as promised. Dont follow up on their warranty They refuse to take my calls or come back to fix patio or garage floor.
I called MN garage and they said it was not done correctly. I would like to know who I can contact other than the local installer to see what can be done if anything other than tear it out and start over with a different company
User's recommendation: Run
Voorhees Township, New Jersey
Tim Coleman of central Jersey is a consummate professional The work was meticulous Tim got back to me with answers the results were great
Great job couldnt ask for more
Worked around my schedule.$$$$$..121212****211233****333333****333333****333333****
User's recommendation: Ask for tim coleman
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Verified ReviewerReceived Lifetime warranty on product that lasted 3 1/2 years
Called to get floor fixed when product came off floor and no one would respond. Called them several times. Someone finally called back, made an appointment to look at the problem but never came to the house to look at the floor and see how the product had come off the floor
- Have a poor product
Preferred solution: Full refund
User's recommendation: Life time warrant lasted us 3 1/2 years. You lose bunches of money.
Atlanta, Georgia
Issue has been resolved
Rust issue I had has been taken care of. Owner came back and re dispor that the rust came through on.d the
Nice to see this was taken care of. I wonder if the poor review can be removed since the company held up their end of the bargain?
Products are complete failure they claim it want change colors but it does
Floor was installed and it failed changed yellow and was charged high guys took multiple days never want use again
User's recommendation: Please use another company other than these guys
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Verified ReviewerWarranty
Have not heard anything
So now I have to go through there main office in Salem Wisconsin, I have made a minimum of 10 -12 calls. I finally got through to mat , there regional manager. Who assured me this would be taken care of.
Here it is 2 years later, I finally got a call, with him apologizing and the same *** We are going to fix it.
I have called at least another 8-10 times, he will not answer the phone or return my calll. This is a piece of *** company & there management sucks
User's recommendation: Do not use
Greenville, North Carolina
Is not resolved
Rust spots came through. Only one spit I can't live with and Garage Force of Green Bay not taking care of issue. I've been jerked around for 7 months.
It’s because their products are very cheap but charged you 3 times the amount I advice you to spread the word to customers world wide they are scammers to customers and franchisees
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Verified ReviewerResolved: Have issue still not resolved after contacting the local franchise for over 7 months
Company fixed the issue and I have been provided with apology. The owner came and redid the bad spots
Rust spot came through coating and none of the cleaners suggested did anything to fix it. It's a real eye sore. I won't be able to recommend your company unless issue is resolved.
- Not following up on issue
Preferred solution: Issue resolved
Nice to see! Did the company reply to the negative review or were they already working to resolve it?
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Verified ReviewerAvoid Garage Force of St Louis
Met up with Garage Force at a home show. Talked to Robin and he seemed knowledgeable so I asked for a quote for a solid color floor.
He offered that a single color full chip floor would be more affordable and meet my needs. He gave me a sample that had used a gray base coat with white flakes, so some gray spots were visible. I asked about this and he said the base coat would be white for my floor and gray wouldn't be visible, so I contracted to get the floor coated. They got it done in a long day and on first glance it looked great.
When I looked closer, I noticed the gray spots between the flakes. It appears that they primed the floor with gray and then put on a white coat and broadcast the flakes. As the flakes got laid down, they disturbed the white and allowed spots of gray to show through. Disappointing, but not as devastating as the next discovery.
The floor was so rough it was impossible to get a mop across it without shredding the mop and leaving strings all over the floor. It looks like they didn't put down a clear coat over the chips as depicted on their website. This destroyed the functionality of the floor. I'll take part of the blame, as I didn't do my research on the need for the clear coat to lock the flakes in place and to smooth the floor, but this is something a conscientious installer would mention in selling the floor.
I also didn't get the full install process documented on the contract, so no real recourse.
I'll fix it myself to make it work, but I shouldn't need to. If you plan to use these guys, go in eyes wide open and do your research.
User's recommendation: If you are going to use these guys, do your research and get it all documented in the contract. Make sure any samples you get are fully representative of the materials and processes they will use.
FROM GARAGE FORCE ST LOUIS OWNER: We have reached out to this customer via phone (they picked up the phone and then refused to respond to my voice two times) and email asking them to let us try to remedy whatever problem they have with their floor. They will not respond.
This website claims "they help you when a company messes up and leaves you alone with it" THIS IS NOT TRUE! We have done everything we can to try to communicate with this customer.
Replying to
Sammamish, Washington
Excellent service & excellent attitudes = excellent job and very happy customer!
Highly recommend. Garage Force came
out and crushed it!
Great job with attention to detail.
We couldnt have asked for more. Thank you Garage Force of King Pierce & SNOHOMISH countys.
User's recommendation: Very highly recommend
Wow
Brooklyn, New York
Outstanding Performance
Very happy with the overall performance of the job.
On time when they said when they would arrive. Very friendly when speaking with them.
I will recommend their services to my friends and family.
User's recommendation: Definitely recommended
Mount Laurel, New Jersey
Poor service. I never receievd a phone call follow up after I visited the booth at the MN State Fair. I actually called them (Nick)
Once I talked to Nick, we scheduled an appointment for today (9/26/22) at 11:30 AM. I adjusted my day to accommodate this appointment.
I tried to call him on his cell at 11:55ish and once again, his voice mail was full. I then texted him to see if he was coming and didn't here back from him. I sent him another text stating my disappointment. He finally returned my phone call at 12:26 apologizing for the situation.
He stated the office was suppose to call me. Never happened.
I would have been perfectly fine with him calling me this morning and indicating he had to reschedule. The fact that I had to initiate both times we talked says it all.
User's recommendation: See above!!!!!
You should post your complaint to the better business bureaus to many people have experience their scams for franchisees to customers
Okatie, South Carolina
Partial failure of epoxy floor
The clear coat and flakes have failed on a small patch of expoxy - 1ft x 3ft.
I bought this to the attention of the company president - Mike - who referred me to the Warranty Department on 8/17. Waiting to hear back from Warranty.
The "jury" is out awaiting remediation.
Peoria, Arizona
Former Franchise owner
This company is bad news, RUN. The Polyurea they sell to the franchises is NOT UV stable as they claim and will yellow. The installers are under trained and could care less about your floor.
User's recommendation: RUN
On their website you are showing you are open for business although you are shut down they has to be a organization that can audit them for these illegal activities
Mooresville, Indiana
Poor workmanship on coating job
Our basement floor was coated with dust, large pieces of concrete debris, and other particles beneath the coating. This after we were told the floor would be clean by the technician prior to application-we will clean your basement floor cleaner than its ever been before we apply.
Large air bubbles that cracked, and coating was compromised. Sheeting on walls covering insulation was stuck in the coating-tape used to mask walls and baseboards was stuck to floor/seal coating. The Medici coating looked ABSOLUTELY nothing like described or pictured. The entire job is a waste.
The technician says he will do it again-but WTF!? We want our money back!
User's recommendation: Do not use this company-Buyer Beware
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I had the same experience. Mine lasted about 5 years and now I have 4-5 spots that are lifting up.
a few of them are in no-traffic areas too. Never get a response to emails or voicemails left with the company.
Previous owners of the local Colorado franchise said they gave a large sum of $ to new owner who doesn't return any communications. Corporate office does not return any communications either.