Garage Force
Reviews and Complaints
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Verified Reviewer |
Reno, Nevada
Warranty
Have not heard anything
So now I have to go through there main office in Salem Wisconsin, I have made a minimum of 10 -12 calls. I finally got through to mat , there regional manager. Who assured me this would be taken care of.
Here it is 2 years later, I finally got a call, with him apologizing and the same *** We are going to fix it.
I have called at least another 8-10 times, he will not answer the phone or return my calll. This is a piece of *** company & there management sucks
User's recommendation: Do not use
Greenville, North Carolina
Is not resolved
Rust spots came through. Only one spit I can't live with and Garage Force of Green Bay not taking care of issue. I've been jerked around for 7 months.
It’s because their products are very cheap but charged you 3 times the amount I advice you to spread the word to customers world wide they are scammers to customers and franchisees
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Have issue still not resolved after contacting the local franchise for over 7 months
Company fixed the issue and I have been provided with apology. The owner came and redid the bad spots
Rust spot came through coating and none of the cleaners suggested did anything to fix it. It's a real eye sore. I won't be able to recommend your company unless issue is resolved.
- Not following up on issue
Preferred solution: Issue resolved
Nice to see! Did the company reply to the negative review or were they already working to resolve it?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Ana, California
Avoid Garage Force of St Louis
Met up with Garage Force at a home show. Talked to Robin and he seemed knowledgeable so I asked for a quote for a solid color floor.
He offered that a single color full chip floor would be more affordable and meet my needs. He gave me a sample that had used a gray base coat with white flakes, so some gray spots were visible. I asked about this and he said the base coat would be white for my floor and gray wouldn't be visible, so I contracted to get the floor coated. They got it done in a long day and on first glance it looked great.
When I looked closer, I noticed the gray spots between the flakes. It appears that they primed the floor with gray and then put on a white coat and broadcast the flakes. As the flakes got laid down, they disturbed the white and allowed spots of gray to show through. Disappointing, but not as devastating as the next discovery.
The floor was so rough it was impossible to get a mop across it without shredding the mop and leaving strings all over the floor. It looks like they didn't put down a clear coat over the chips as depicted on their website. This destroyed the functionality of the floor. I'll take part of the blame, as I didn't do my research on the need for the clear coat to lock the flakes in place and to smooth the floor, but this is something a conscientious installer would mention in selling the floor.
I also didn't get the full install process documented on the contract, so no real recourse.
I'll fix it myself to make it work, but I shouldn't need to. If you plan to use these guys, go in eyes wide open and do your research.
User's recommendation: If you are going to use these guys, do your research and get it all documented in the contract. Make sure any samples you get are fully representative of the materials and processes they will use.
Replying to
We consumers definitely need good advocates, but this site seems like a ploy to coerce business owners into paying for their services to remove poor comments. This is not a valid review site - why would anyone leave a positive review on a site that is clearly designed to assemble upset reviews. On top of that, there does not seem to be any oversight or validation from the site on customer comments.
Sammamish, Washington
Excellent service & excellent attitudes = excellent job and very happy customer!
Highly recommend. Garage Force came
out and crushed it!
Great job with attention to detail.
We couldnt have asked for more. Thank you Garage Force of King Pierce & SNOHOMISH countys.
User's recommendation: Very highly recommend
Wow
Brooklyn, New York
Outstanding Performance
Very happy with the overall performance of the job.
On time when they said when they would arrive. Very friendly when speaking with them.
I will recommend their services to my friends and family.
User's recommendation: Definitely recommended
Mount Laurel, New Jersey
Poor service. I never receievd a phone call follow up after I visited the booth at the MN State Fair. I actually called them (Nick)
Once I talked to Nick, we scheduled an appointment for today (9/26/22) at 11:30 AM. I adjusted my day to accommodate this appointment.
I tried to call him on his cell at 11:55ish and once again, his voice mail was full. I then texted him to see if he was coming and didn't here back from him. I sent him another text stating my disappointment. He finally returned my phone call at 12:26 apologizing for the situation.
He stated the office was suppose to call me. Never happened.
I would have been perfectly fine with him calling me this morning and indicating he had to reschedule. The fact that I had to initiate both times we talked says it all.
User's recommendation: See above!!!!!
Their customer service is just as bad their products do not ever use them in the future I encourage you to inform future customers
Okatie, South Carolina
Partial failure of epoxy floor
The clear coat and flakes have failed on a small patch of expoxy - 1ft x 3ft.
I bought this to the attention of the company president - Mike - who referred me to the Warranty Department on 8/17. Waiting to hear back from Warranty.
The "jury" is out awaiting remediation.
Peoria, Arizona
Former Franchise owner
This company is bad news, RUN. The Polyurea they sell to the franchises is NOT UV stable as they claim and will yellow. The installers are under trained and could care less about your floor.
User's recommendation: RUN
Agreed much all franchisee need to go on a strike it’s unbelievable how many franchisees they have listed that is shut down or up for sell such as the Tampa FL location. This is how they get you to purchase their failing franchises. You will loose your home and go into debt don’t do it you will make a lot more working at Walmart as a bagger
Mooresville, Indiana
Poor workmanship on coating job
Our basement floor was coated with dust, large pieces of concrete debris, and other particles beneath the coating. This after we were told the floor would be clean by the technician prior to application-we will clean your basement floor cleaner than its ever been before we apply.
Large air bubbles that cracked, and coating was compromised. Sheeting on walls covering insulation was stuck in the coating-tape used to mask walls and baseboards was stuck to floor/seal coating. The Medici coating looked ABSOLUTELY nothing like described or pictured. The entire job is a waste.
The technician says he will do it again-but WTF!? We want our money back!
User's recommendation: Do not use this company-Buyer Beware
Topeka, Kansas
Don't use Garage Force
I had Garage Force of Topeka install a coating on my NEW garage floor. He had to come back twice to get it right.
After six months, floor peeled up. He promised me a refund of the $2,700 I paid, and even put that in writing. Several months later, still no refund. Garage Force owner, Michael J.
Peterson, was contacted via certified letter. He has yet to reach out to assist me. I have been emailing and talking on the phone to Tim Trailer, National Franchise Director, for months now.
He has stopped all contact with me, as well. I have a LIFETIME warranty on this floor-for what that's worth.
- Franchise does not require quality work by franchisees
Preferred solution: Full refund
We have had a similar issue in central Illinois(specifically the El Paso franchisee). They came back twice to repair the shower and once again it is peeling away from the walls.
The reason is that they never sanded the concrete base shower walls. We told that when they came back the 2nd time.
Magically now they are unreachable. We also have a lifetime warranty!
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That’s funny that particular franchise is listed as currently operating on the garage force site. All of their franchises are not licensed and insured because they can’t afford it and lack of training from the higher ups. At the time of signing the franchise agreement they are telling franchisee you do not need any licensing I think someone should report them to the proper authorities for an audit to get shut down, get failed franchisees a large settlement for scams.
I would be happy if someone shut this organization down for good