Garage Force
Archbold, Ohio
Pool deck ruined
Paid $10000 to have our pool deck ruined by Garage Force product. Not only is is very slippery but ours cracked, bubbled and peeled off.
It looks horrible.
I cannot get anyone from company to answer my calls. Horrible customer service!
User's recommendation: Never use this around a pool!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Archbold, Ohio
Ruined our pool deck
Just never use this company!!! do not stand behind their product and very poor customer service!!
We spent $10000 dollar for this company to ruin our pool deck. It's cracked and bubbled all over and it's very slippery.
I cannot get the company to even respond to my phone calls.
They don't care as long as they have your money!! DO NOT USE THIS PRODUCT!!!
User's recommendation: DO NOT USE THIS PRODUCT ON YOUR POOL DECk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Herriman, Utah
Worthless Junk
Bad installation is now beginning to yellow and flake. The operator is out of business, and another operator came out to try to fix it but made it worse.
Now both are gone, and there is no recourse on the worthless warranty. Stay away. It is a con job for the operators that get sucked in and then go out of business.
There is no way to contact the main office, and no one to fix it except to start over. Thieves.
- Bad service
- Bad product
- Poor install
Preferred solution: Full refund
User's recommendation: Stay away. Bad reputation and service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty not folled
I have my pool deck done by Garage force in March 9 2023- I filled out the warranty paper work as was promised the work warranty is for life.
Invoice 58920- A year and 6 months after - I saw chips in several areas- I called 6 x last year and nobody called me back- I was told by receptionist that a supervisor will me back by no call back.
This is bad customer service - I would not recommend this company who doesnt follow through what they promised. I also reported this to BBB
- Bad customer service
Preferred solution: Fix the chip areas
User's recommendation: I would NOT recommend
Oklahoma City, Oklahoma
Poor Quality
Hired this company to coat our pool decking, patio, and sidewalks. the job cost over $12,000.
The quality of the initial job was so poor that they had to redo a lot of it. The product supposedly has a lifetime warranty, but the product is already wearing through all over the place, and I don't trust them enough to let them come back out and do any repairs.
It would just look worse. Stay away from these guys.
User's recommendation: Stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Wayne, Indiana
Badly done job. Not responding the calls / msgs
Garage Force Fort Wayne
In August of 2023 I got a quote from Garage Force for removal of epoxy in the Garage and installation of Concrete coating in Garage and porch. They came in a few weeks to apply the concrete coating.
The person who came to apply the coating along with a couple of others was extremely rude. He kept putting me down. Charged me money to put things back in the garage after saying that the cost was included in the quote.
After a couple of days I noticed bumps and patches in the garage and porch.
I called Joe and told him about it. He came over, checked it out and said he would replace the garage coating and fix the issues with the porch.
When he came over I was worried that while redoing the garage they might ruin the garage more while removing the existing concrete. So I asked them to leave the garage alone and just redo the porch, but with a different color, if they could. Joe said he would find out about it and get back to me. I have called them, texted them all of 2024.
They would not reply or get back to me.
In short, they did a bad job, said they would fix it.
But ignored my messages and calls, all of 2024. I need to have the concrete coatings redone.
User's recommendation: Avoid Garage Force if you want quality work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Collins, Colorado
Floor started pelting in 6 months
It has now been three years. More spots are peeling.
Garage Force won't call me back. I have left over 50 messages. At one time, I talked to a Sam Petersen and he said to contact Ross Craven.
Ross will never call me back. I had my wife call and he picked up, but then didn't want to come out to warranty the floor.
- Lifetime warranty is worthless
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Itapecerica Da Serra, Sao Paulo
My floor started to peel in less then 6 months
I have called the company everyday for a month and have never got a call back
I have tried to reach out to garage force corporate over 50 times. No response.
The franchise I used went out of business.
At first I got a response from garage force to talk to Ross craven. I have reached out to him but no solution
- Lifetime warranty is worthless
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Port Saint Lucie, Florida
STAY AWAY from this product
Had garage done & it started to peel in a few months. Also the surface was rough & sharp as the guy didn't put enough epoxy on to cover the flakes.
I called the guy who installed it & it took at least 4 months for him to come back to look at it & a month or so to repair it. Terrible job repairing it. Called & texted him many times & no answer. Finally another guy responded & said he took over the franchise.He said cooperate said it was too long since it was done.
What about the lifetime warranty? He spoke to someone who finally agreed because I had texts back & forth for over a yr & he would get the material to repair it. Months later he showed up & fixed it only to have it start peeling in more spots.I tried many times to call cooperate & message them with no response. Finally someone called me back & said the same guy would come back & fix it.
He shows up when I wasn't there & puts another coat of epoxy on the garage to make it smooth HOWEVER he doesn't clean the garage first therefore all the dirt was in the floor forever. He said it was my job to clean it first. By now I wanted nothing to do with this company or their inferior product as I had 2 other garages done in the meantime by someone else that was so much better. Cooperate calls back and says the same guy will be back to fix the floor.
It's impossible to fix because the dirt is in the epoxy. Stay away from this company as their product is not good & their franchisees are not trained properly. Forget about the lifetime warranty. It doesn't exist.
They told me poor workmanship is not included in the warranty. The pictures below don't show up well &you can't see how rough the surface was.
- No pros
- Have a poor product
- Lifetime warranty is worthless
- Franchise does not require quality work by franchisees
Preferred solution: Partial refund as I had to pay another company to remove the mess completely, sand the floor and redo everything
User's recommendation: Stay away from this company.
Wauwatosa, Wisconsin
Doug Thomas refused to warranty work after one week of him installing floor now have 2 patches that look like sht and less than a year the topcoat is flaking poor business man
Doug Thomas did poor work on floor with spots in paint then refused to warranty it once he gets paid he doesn't care weather customer is satisfied
Poor business man
Then less than a year the topcoat is flaking and again Doug Thomas refused to warranty the work and refused to return phone calls you have beg for everything after he gets paid good luck if you get Doug Thomas to do a job for you I would not recommend Doug Thomas to my worst enemy
User's recommendation: Do not trust Doug Thomas
Columbus, Ohio
Huge chipping and cracks on garage floor and patio within a couple years. They refuse my calls
Didnt last long as promised. Dont follow up on their warranty They refuse to take my calls or come back to fix patio or garage floor.
I called MN garage and they said it was not done correctly. I would like to know who I can contact other than the local installer to see what can be done if anything other than tear it out and start over with a different company
User's recommendation: Run
Voorhees Township, New Jersey
Tim Coleman of central Jersey is a consummate professional The work was meticulous Tim got back to me with answers the results were great
Great job couldnt ask for more
Worked around my schedule.$$$$$..121212****211233****333333****333333****333333****
User's recommendation: Ask for tim coleman
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived Lifetime warranty on product that lasted 3 1/2 years
Called to get floor fixed when product came off floor and no one would respond. Called them several times. Someone finally called back, made an appointment to look at the problem but never came to the house to look at the floor and see how the product had come off the floor
- Have a poor product
Preferred solution: Full refund
User's recommendation: Life time warrant lasted us 3 1/2 years. You lose bunches of money.
Atlanta, Georgia
Issue has been resolved
Rust issue I had has been taken care of. Owner came back and re dispor that the rust came through on.d the
Seattle, Washington
Products are complete failure they claim it want change colors but it does
Floor was installed and it failed changed yellow and was charged high guys took multiple days never want use again
User's recommendation: Please use another company other than these guys
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Nice to see this was taken care of. I wonder if the poor review can be removed since the company held up their end of the bargain?